Lisa Song Sutton – Mailbox Money Machine
Mailbox Money Machine
Proven secrets for how to start, operate and scale an independent mailbox store for predictable recurring revenue for years to come.
Mailbox Money Machine is the First of It’s Kind
This isn’t trying to sell you a franchise. This is a step-by-step guide for how to build your own independent mailbox rental/pack & ship store. Inside you’ll find 23 modules with digestible video lessons and an entire 35 page SOP complete with:
- Template mailbox rental agreement
- Resources on becoming an authorized shipper and/or access point for various carriers
- Customer service SOPs and scripts
- Start-up equipment lists and store set-up specs
- Operator hire job offer templates
- How to set up your POS and tech stack
- Store opening and closing procedures, and;
- …much much more!
Let’s Dive in. What’s Inside?
Introduction to the business model
I provide an in-depth overview of the mailbox rental and pack and ship industry, including the different types of services that are offered (such as mail and package receiving, mail forwarding, and shipping services) and the target market for these services (such as small business owners, travelers, and e-commerce merchants). It will also cover the industry trends and market size.
Setting up your business structure
I teach you how to set up your business, including choosing the appropriate business structure (such as sole proprietorship, partnership, LLC or corporation), identifying and evaluating potential location options, and obtaining all necessary licenses and permits. It will also include an overview of the legal and insurance requirement for the mailbox rental and pack and ship industry.
Choosing the right equipment
I cover the essential equipment and supplies you will need to run your mailbox rental and pack and ship store, including shipping scales, packaging materials, and a computer system for tracking orders and managing customer accounts. It will also cover the cost and budgeting for the equipment, and the software needed for the operations of the store.
Store Operations & Procedures
You won’t have to ‘guess’ what to do every day inside your store. I share with you my operational SOPs which include everything from how to apply to be an access point for all carriers, to your store’s opening and closing procedures, and even safety guidelines so you have a one-stop-shop reference manual once you get up and running.
Customer Service Guidelines & Scripts
As a service based business, your customers are your most important aspect. Based on what’s worked for my stores, I share with you guidelines for customer service and full scripts that you can hand directly to your staff that they can use for customer interactions. Our customer service SOPs are designed for maximum client retention!
Marketing for Maximum Visibility
You’re now a member of a community offering a needed service to your neighbors. I give you insights into how to share your store opening and all services for maximum visibility including both off-line and on-line marketing tactics. I also share with you insider hacks on how to get more customers into your store.